Feedback & Complaints

The doctors and staff at the Health Centre always try to give you the best service possible.
However, there may be occasions when this does not happen.
We have an in house procedure to follow up any complaints, comments or suggestions.
Should you require further information, please contact the reception staff or Practice Manager on 01865 340558.

Here at the Health Centre we are taking part in the Friends and Family Test.

Have your say to improve your care
We would like your feedback on the care or treatment we give you
any time you visit your GP or have contact with the practice. It doesn’t
take long.
Put us to the test and tell us what is working and what we can improve. You can say what
you think without giving your name and we will use the information to plan improvements to
our services, to do so Click Here.

Berinsfield Complaint Procedure Handout Leaflet
NHS Complaints Advocacy Service for Oxfordshire

Patient Survey 2016
Patient Survey comments and action