Appointments

Appointments

You will be registered either with Dr Jones, Dr Crawshaw or Dr Clark, but you are welcome to consult with any doctor. 
For ongoing or long term problems, you will probably find it easier and more effective to consult with just one doctor for routine appointments.
Routine GP appointments are for 15 minutes.
Morning appointments are usually available between 8:30am and midday.
Afternoon appointments are usually available between 2.00pm and 6.00pm.

Extended Hours 

Friday 17thMarch

6-8pm

2 clinicians

 

Dr Crawshaw

Dr Clark

Sunday 19thMarch

8-11am

1 GP

 

Dr Mack

 

Saturday 25thMarch

8am – 12:30pm

 

2 or 3 Clinicians

 

Dr Mack

Sarah Williams

Tuesday 4thApril

6-8pm

2 clinicians

 

Dr Mack

Dr Goldie-Brammer

Thursday 20thApril

6-8pm

2 clinicians

 

Dr Crawshaw

Thursday 27thApril

6-8pm

2 clinicians

 

Dr Crawshaw

Friday 12thMay

6-8pm

2 clinicians

 

Dr Crawshaw

Dr Clark

Wednesday 24thMay

6-8pm

2 clinicians

 

Dr Crawshaw

 


 

We also offer some routine GP appointments outside our normal opening hours. These pre-booked appointments are intended to provide for patients who have other commitments during the week, and can be booked by speaking to our reception team (not online). We now offer GP appointments on two evenings each week between 6.30pm and 7.00pm, and on alternate Saturday mornings between 8.00am and 11.00am. Please note that during these times we do not have capacity to see extra patients with urgent problems – patients should contact the out of hours GP service as usual, by calling 111.

If none of these times are convenient due to work or other commitments, please discuss your needs with our reception team. 

You can book appointments in three ways:

1. Online Click Here>> (you will need to register for this service, full details are available on the website).

2. Telephone 01865 340558 or 01865 340559, and choose option 1.If you are making a routine appointment, please note that our phone lines are very busy from 8.00-9.30am. If the appointment line offers you the option of leaving your name and number, we will call you back as soon as possible.

3. Come in to the Health Centre and speak to our reception team. Our medical receptionists are a highly experienced team, and are subject to a strict confidentiality policy just like doctors and nurses. In order to help you make best use of our services, they may ask you for brief details of why you require an appointment. Sharing this information is very helpful but not compulsive. The receptionist is not responsible for determining the urgency or importance of any problems, but may be able to offer you a range of options if they understand why you are calling.

Nurse’s appointments are no longer available to book on line.  Please call reception to book an appointment with the nurse. We have removed this option as appointments were not being book appropriately.

Urgent appointments and home visits:
In order to be flexible we offer appointments that can be booked well in advance, but we aim to see any urgent problems on the same working day. If you think your problem is urgent, please explain this to the reception team.

If you feel you need an appointment today, or sooner than the next available routine appointment, our receptionist will pass on your details to the duty doctor.

The doctor will call back on the same day to arrange appropriate help, including booking a same-day appointment or home visit when this is required.

Home visits cannot always be undertaken during surgery hours: please try to let us know as early as possible if you think you need a home visit. The duty doctor will contact you to discuss your needs and agree a plan for assessment. Whenever possible, it is better to be seen at the Health Centre,where there are more facilities for investigation and treatment.
For many urgent problems, you may be offered an appointment with one of our practice nurses. Please note that the nurses can arrange prescriptions, and are always supported by a GP if they (or you) feel you should see a doctor as well at the end of their consultation.

Telephone Consultations:
There are telephone appointments available every day with our doctors, and these can be booked in the same ways as face to face appointments.
This may be more convenient for you if a physical examination is not required (the receptionist may be able to give advice if you are unsure whether a telephone appointment is suitable).

Please do not use these appointments for administrative queries (e.g. asking to fill out a form): the reception team will pass on any such enquiries to the relevant doctor, without an appointment being required.

To call in for a pre-booked telephone appointment at the given time, dial our usual number 01865 340558 or 01865 340559 and select Option 3.

Practice Nurse Appointments:
These may be booked in advance and some appointments are reserved for urgent problems.
Practice nurses can help you with a wide range of things, including:Minor illness (e.g. fever/cough/sore throat/rash of recent onset)Minor injuries (e.g. cuts, sprains) and dressings  and routine reviews of stable long term conditions.

Healthcare assistant appointments:
Our healthcare assistant Lucy Bailey has morning clinics on Monday, Tuesday Wednesday and Thursday.
She is available for blood tests, health checks, smoking cessation advice and to help with some other tests that your doctor may recommend.

Cancelling Appointments:
Missed appointments cause unnecessary delays for other patients. Please cancel any appointment that is no longer wanted, or you cannot attend, with as much notice as possible by phoning the health centre and selecting option 1 (appointments line) and speak to the receptionist. If you are phoning to cancel an appointment more than 6 hours ahead, please leave a voice message on Option 2.